Elsie at Astoria Imports is amazing. Astoria Imports repaired a couch and ottoman purchased elsewhere as a courtesy to the other company. Since they usually do commercial jobs and larger residential orders, they definitely did not have to step up
The company who I made the purchase from would not stand behind the couch. It was a custom couch, and cost a lot. In less than a year it looked like it was about 10 years old. Elsie was unbelievably courteous and professional. The original company would not cover the repairs, and Elsie arranged for the boss at Astoria to give me an estimate, and they remade the couch for a very reasonable price. (no dacron liner had been installed in the cushions, thus allowing constant unsightly slippage of the cushions, and unsightly squashing; it was also delivered with the wrong legs.)
If you EVER have need for a commercial job (bar, cafe, restaurant, hotel, etc), or want a custom piece of furniture for your residence, you will not be disappointed if you go with Astoria Imports.